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Privacy Policy

Last updated: 30 August 2026

This policy explains what personal information Infinity Intelligence collects through infinityintelligence.io and in the course of delivering services, why we collect it, how long we keep it, and the choices you have. We have written it to be read, not to be skimmed past.

1. Information we collect

Information you give us

• Name, email address and phone number submitted through our enquiry form or sent to us directly.
• Company name, project brief, budget range and any material you share so we can prepare a quote.
• Billing details required to raise an invoice, such as your billing address.
• Credentials and access you grant us to your systems for the duration of a project.

Information collected automatically

• Standard server and network logs, including IP address, browser type, device type, referring page and timestamps, generated by our hosting and content delivery provider.
• Aggregate usage statistics such as page views and time on page, where analytics is enabled.

Information we do not collect

We do not collect or store your card numbers, UPI credentials, net banking passwords or any other payment instrument details. Online payments are processed entirely on the infrastructure of our payment gateway partner. We receive only the transaction reference, the amount, the status and the payer name.

2. Why we use your information

• To respond to enquiries and prepare quotations.
• To deliver, support and maintain the services you have engaged us for.
• To raise invoices, collect payments and meet tax and accounting obligations.
• To send service related messages such as project updates, renewal reminders and security notices.
• To keep the website secure, diagnose faults and improve performance.
• To comply with applicable law and to establish or defend legal claims.

We do not sell, rent or trade personal information. We do not use your data to train our own models, and we do not share client content with any third party except as described below.

3. Legal basis

We process personal information on the basis of your consent when you submit a form, the performance of a contract when we deliver services to you, compliance with legal obligations such as tax record keeping, and our legitimate interest in operating and securing our business.

4. Cookies and similar technologies

This website is built to work without advertising or tracking cookies. Essential cookies or local storage may be used to remember interface preferences and to keep the site secure. If we later enable analytics or an embedded chat widget, those services may set their own cookies, and this policy will be updated to say so. You can block or delete cookies through your browser settings, though some features may then behave differently.

5. Service providers we share data with

We share the minimum necessary information with a small number of providers who help us operate:

• Cloudflare for hosting, content delivery, TLS and protection against attacks.
• Razorpay for processing online payments. Their handling of your payment data is governed by their own privacy policy.
• Email and productivity providers used to receive your messages and store project documents.
• Artificial intelligence model providers where a project you have commissioned requires it. Content sent to these providers is limited to what the feature needs, and we choose plans that do not use submitted data for model training wherever such an option exists.
• Professional advisers and authorities where disclosure is required by law.

6. International transfers

Some of these providers operate infrastructure outside India. Where personal information is transferred outside the country, we take reasonable steps to ensure it remains protected by contractual safeguards and by the provider's own security commitments.

7. How long we keep information

• Enquiries that do not become projects: up to 24 months, then deleted.
• Project records, contracts and correspondence: for the duration of the engagement and for 3 years afterwards, so we can support you and defend claims.
• Invoices and financial records: for 8 years, as required by Indian tax law.
• Server logs: typically 30 to 90 days, depending on the provider.

8. Security

We use TLS encryption across the website, access controls and password managers for credentials, multi factor authentication on the accounts that support it, and the principle of least privilege when accessing client systems. Client credentials are stored encrypted and are removed or rotated at handover. No system is perfectly secure, but if a breach affects your personal information we will notify you and the relevant authority without undue delay.

9. Your rights

You may ask us to give you a copy of the personal information we hold about you, correct anything inaccurate, delete information we no longer need to keep, restrict how we use it, or withdraw consent for marketing messages. Send your request to [email protected] and we will respond within 30 days. We may need to verify your identity before acting on a request, and some information must be retained where the law requires it.

10. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, write to us and we will delete it.

11. Grievance officer

12. Changes to this policy

We may revise this policy as our services change or as the law requires. The updated version will always be published on this page with a revised date at the top. Where changes are significant, we will tell active clients by email.