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Legal

Refund and Cancellation Policy

Last updated: 30 August 2026

We want the terms of leaving to be as clear as the terms of joining. This policy explains what happens if a project is cancelled, when a refund is due, how much it will be, and how long it takes to reach you. It applies to every service bought from Infinity Intelligence.

1. The principle

Our services are custom professional work rather than a stocked product. Once we begin, our costs are the hours already spent. Refunds are therefore based on how much of the agreed scope has been completed at the moment you cancel, and are not based on whether you have started using the result.

2. Cancellation by you

Within 48 hours of payment, before work starts	Full refund of the booking amount, less payment gateway charges that are not returned to us.
After discovery, before design work starts	75 percent of the booking amount is refunded. The balance covers discovery, planning and scoping already delivered.
During design or development	Amounts paid are set against work completed to date, assessed against the milestones in your proposal. Any excess is refunded and any shortfall is invoiced.
After final delivery or launch	No refund is available, since the deliverables have been handed over. Defects remain covered by the 30 day warranty in our Terms and Conditions.

Cancellation must be sent in writing to [email protected] from the email address on record. The date we receive that message is the cancellation date.

3. Cancellation by us

If we cancel a project for any reason other than your breach of the agreement, you receive a full refund of every amount paid for work not yet delivered, with no deduction. If we cancel because of non payment, abusive conduct, or a request to build something unlawful, no refund is due for work already carried out.

4. What is never refundable

• Third party costs already spent on your behalf, such as domain registration, hosting plans, paid plugins, licensed fonts, stock media and prepaid model usage credits.
• Payment gateway fees deducted by the processor on the original transaction.
• Completed and delivered milestones that you have approved.
• Time already spent on consulting or audit hours that have been used.
• Any month of a maintenance plan that has already begun.

5. Maintenance and retainer plans

Monthly plans can be cancelled at any time with 15 days written notice. Service continues to the end of the paid month and no further invoice is raised. Part months are not refunded. Unused change request hours do not carry over and are not exchanged for money.

6. Duplicate and failed payments

If you are charged twice for the same invoice, or money is debited while the transaction shows as failed, write to us with the transaction reference. Confirmed duplicate charges are refunded in full, with no deduction, within 5 to 7 working days. Payments that failed at the gateway are normally reversed automatically by your bank within 7 to 10 working days.

7. How to request a refund

1. Email [email protected] with the subject line "Refund request".
2. Include your name, the invoice or transaction reference, the date of payment, and the reason for the request.
3. We acknowledge every request within 2 working days.
4. We assess the request against the stage table above and reply with a decision and the amount within 7 working days.

8. How refunds are paid

Approved refunds are processed within 5 to 7 working days of approval, to the original payment method used for the transaction. Where the original method cannot receive a refund, we transfer to a bank account in the name of the payer. Once we have released a refund, the time it takes to appear in your account depends on your bank or card issuer and is typically a further 3 to 10 working days.

9. Disputes

If you disagree with a refund decision, reply to the same email thread and ask for a review. We will look at it again and give you a reasoned final answer within 15 working days. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable law. Disputes not resolved between us are subject to the courts at Ballia, Uttar Pradesh.

10. Contact

Infinity Intelligence
Email: [email protected]
Phone: +91 78000 00868
Hours: Monday to Saturday, 10:00 to 19:00 IST